Shipping policy
SHIPPING POLICY
Order Processing
Orders are typically processed within 1–3 business days before shipment. Processing times may vary during busy periods, product launches, holidays or due to circumstances outside our control.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information where available.
Shipping Destinations
OUT OF CTRL offers shipping to a range of international destinations. Available shipping options for your location will be shown at checkout.
Some products may be fulfilled from different warehouses or fulfilment partners. If your order contains multiple items, they may occasionally arrive in separate packages.
Estimated Delivery Times
Estimated delivery times vary depending on the destination, product and fulfilment location.
As a general estimate, international orders may take approximately 7–20 business days after processing to arrive.
Delivery estimates are not guaranteed. Customs processing, carrier delays, weather, holidays and other circumstances outside our control may affect delivery times.
Shipping Costs
Where free shipping is available, this will be displayed at checkout.
Any applicable shipping charges will be clearly shown before you complete your purchase.
Tracking Your Order
Once tracking information becomes available, you will receive an email containing your tracking details.
You can use the tracking information provided to follow the progress of your shipment.
Please allow some time after receiving your tracking number for the carrier's tracking system to update.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping information, contact us immediately at support@oofctrl.com.
We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
Lost, Delayed or Missing Packages
If your tracking information shows unusual delays or your package has not arrived within a reasonable period after the estimated delivery window, contact us at support@oofctrl.com.
We will review the shipment information and assist you with the next steps.
If your tracking shows that a package has been delivered but you cannot locate it, please first check with household members, neighbours and the relevant carrier. If you still cannot locate your order, contact us.
Customs, Duties and Import Taxes
International orders may be subject to customs duties, import taxes or other charges depending on the destination country.
Where these charges are not collected at checkout, additional charges may be imposed by local customs authorities or carriers. Any applicable treatment will depend on the destination and applicable law.
Returns
Returns and refunds are handled according to our Refund Policy.
If you need help with a return or an order, contact us at:
OUT OF CTRL