FAQ
Frequently Asked Questions
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery times vary depending on your location, product and fulfilment location. International orders generally arrive within approximately 7–20 business days after processing.
How much is shipping?
Shipping costs are calculated based on your order and destination and will be shown at checkout. Where free shipping is available, this will also be displayed at checkout.
Do you ship internationally?
Yes! OUT OF CTRL ships to a range of international destinations. Available shipping options for your country will be shown at checkout.
How do I track my order?
Once your order has shipped and tracking becomes available, you'll receive an email with your tracking details. Please allow some time for the carrier's tracking system to update.
Can I return an item?
Yes. You have 30 days after receiving your order to request a return. Items must be unworn or unused, with tags attached and in their original packaging. Contact us before sending anything back so we can provide return instructions.
Can I exchange an item?
We don't currently offer direct exchanges. If you'd like another size or item, contact us to arrange a return and you can place a new order for the item you want.
What payment methods do you accept?
We accept the payment methods displayed at checkout. Available options may vary depending on your location.
Will I have to pay customs or import fees?
International orders may be subject to customs duties, import taxes or other charges depending on your country. Where these aren't collected at checkout, your local customs authority or carrier may charge them separately.
How do I contact OUT OF CTRL?
Email us at support@oofctrl.com or use our Contact page if you need help with your order.