Politique de remboursement

OUT OF CTRL — Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unworn or unused, with tags attached and in its original packaging. You’ll also need your receipt or proof of purchase.

To request a return, contact us at support@oofctrl.com. If your return is accepted, we’ll provide instructions on how and where to send your item.

Please do not send an item back without contacting us first. Returns sent without prior authorization may not be accepted.

For change-of-mind returns, customers are responsible for return shipping costs, except where applicable law requires otherwise. If an item is defective, damaged, incorrect, or otherwise not as ordered, contact us and we’ll work with you to resolve the issue, including covering return costs where required.

You can contact us with any return questions at support@oofctrl.com.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If your item is defective, damaged, or you receive the wrong item, contact us as soon as possible at support@oofctrl.com.

Please include your order number and, where possible, photos showing the issue so we can review it and make it right.

Exceptions / non-returnable items

Certain items may not be eligible for return, including custom or personalized products and other products that cannot legally or hygienically be returned.

Please contact us if you have questions about whether a particular item is eligible for return.

Gift cards cannot be returned.

Any restriction on returns, including items marked as final sale, does not affect rights you may have under applicable consumer law.

Exchanges

We do not currently offer direct exchanges.

If you would like a different size or item, contact us to arrange a return. Once your return is accepted, you can place a separate order for the item you want.

European Union cancellation rights

If your order is covered by European Union consumer cancellation rights, you generally have 14 days to exercise your right to withdraw from the purchase without giving a reason, subject to applicable exceptions.

These statutory rights are separate from our voluntary 30-day return policy and are not limited by it.

Please contact support@oofctrl.com if you wish to exercise your cancellation rights.

Refunds

We’ll notify you once your return has been received and inspected and let you know whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow time for your bank or card provider to process the refund after it has been issued.

If more than 15 business days have passed after we confirm that your refund has been approved, contact us at support@oofctrl.com.